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            <div class="PageTitle"><h1 class="PageTitle matXL" id="IDF_SystemTitleElement_1">Genuine Windows: frequently asked questions</h1></div><script type="text/javascript"> //<![CDATA[
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    <p class="para">Find answers to common questions about genuine <span class="notLocalizable">Windows</span>.</p>
    
      <div class="section sectionNormal"><h2 class="title_section">General questions</h2><div class="">
        
        
          <a class="link_expandAll" href="#" logginginteractiontypeid="none" data-id="ID0EJBNBBA">Show all</a><div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EHJBNBBA">I see messages that Windows might not be genuine. How do I fix this?</a></span></span></h4><div class="collapse">
            
            <p class="para">If you're seeing notifications that the copy of <span class="notLocalizable">Windows</span> that is installed on your PC might not be genuine, or that you might be a victim of counterfeit software, it's likely that your copy of <span class="notLocalizable">Windows</span> was not properly activated or is otherwise not genuine. To fix this, click the notification and follow the steps to either repair <span class="notLocalizable">Windows</span> or—if you have inadvertently obtained counterfeit software—buy genuine <span class="notLocalizable">Windows</span>.</p>
            <p class="para">
        Until you correct the issue, you'll receive periodic reminders that <span class="notLocalizable">Windows</span> is not genuine. In addition, to more clearly display these messages, your desktop might turn black. You can reset it, but every 60 minutes, it will return to black until the issue is resolved.
        </p>
            <p class="para">Regardless of genuine status, <span class="notLocalizable">Windows</span> will still be able to get critical security updates. However, access to optional updates or benefits available exclusively to genuine <span class="notLocalizable">Windows</span> customers, such as <span class="notLocalizable">Microsoft</span> Security Essentials, might be restricted.</p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EDHBNBBA">How can I tell if Windows is genuine?</a></span></span></h4><div class="collapse">
            
            <p class="para">
            Make sure to buy <span class="notLocalizable">Windows</span> or a PC with <span class="notLocalizable">Windows</span> preinstalled either directly from <a href="http://windows.microsoft.com/en-us/windows/shop" class="navigationLink" data-id="ID0EFBHBNBBA"><span class="notLocalizable">Microsoft</span></a> or from a local or online retail store that you know and trust. Also look for  key features of genuine <span class="notLocalizable">Windows</span>, such as the Certificate of Authenticity (COA), a proof of license label, and an edge-to-edge hologram. See <a href="http://windows.microsoft.com/en-us/windows/genuine/what-to-look-for" class="navigationLink" data-id="ID0EBBHBNBBA">How to know you're buying genuine <span class="notLocalizable">Windows</span></a> for more information.
          </p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EDFBNBBA">Can I install my copy of Windows on more than one PC?</a></span></span></h4><div class="collapse">
            
            <p class="para">
            You can't install <span class="notLocalizable">Windows</span> on more computers than the <span class="notLocalizable">Microsoft</span> Software License Terms allow. Usually, the rule to follow is that only one copy of <span class="notLocalizable">Windows</span> can be installed on one PC. See <a href="http://windows.microsoft.com/en-us/windows7/activating-windows-7-frequently-asked-questions" class="navigationLink" data-id="ID0EDBFBNBBA">Activating <span class="notLocalizable">Windows 7</span>: frequently asked questions</a> and the <a href="http://go.microsoft.com/fwlink/?LinkId=203439" class="navigationLink" data-id="ID0EBBFBNBBA"><span class="notLocalizable">Microsoft</span> Volume Licensing</a> website for more information.

          </p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EFDBNBBA">I ordered a Get Genuine Windows Online Kit but I haven’t received it yet. What should I do?</a></span></span></h4><div class="collapse">
            
            <p class="para">
            Try checking your junk mail or spam folders for an order confirmation e‑mail, or contact <a href="http://go.microsoft.com/fwlink/?LinkId=203937" class="navigationLink" data-id="ID0EBDDBNBBA">service@microsoft.com</a>.
          </p>
            
              <div class="section sectionNormal"><h4 class="title_section">Finding your product key</h4><div class="">
                
                <p class="para">Depending on your location and method of payment, your product key can be found in one of the following places:</p>
                <ul class="unordered">
                  <li class="listItem">
                    <p class="para">On the <span class="notLocalizable">Microsoft</span> Order Confirmation page</p>
                  </li>
                  <li class="listItem">
                    <p class="para">In the e‑mail sent to the address you used to place your order</p>
                  </li>
                  <li class="listItem">
                    <p class="para">In a link in your e‑mail to an order status page</p>
                  </li>
                  <li class="listItem">
                    <p class="para">On the packing slip that arrived with your Get Genuine Online Kit</p>
                  </li>
                </ul>
                <p class="para">For additional help with your order, you can <a href="http://go.microsoft.com/fwlink/?LinkId=203457" class="navigationLink" data-id="ID0EBBBBDBNBBA">contact support</a>.</p>
              </div></div>
            
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EDBBNBBA">If my computer is running non-genuine Windows can it still receive critical security updates?</a></span></span></h4><div class="collapse">
            
            <p class="para">Yes. Regardless of genuine status, you'll still be able to get critical security updates. However, if your copy of <span class="notLocalizable">Windows</span> isn't genuine, you won't be able to install many updates that are exclusively for genuine <span class="notLocalizable">Windows</span> customers, including <span class="notLocalizable">Microsoft</span> Security Essentials. <span class="notLocalizable">Microsoft</span> strongly recommends that you get genuine <span class="notLocalizable">Microsoft</span> software immediately to help ensure a safer computing experience.</p>
          </div></div>
        
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      <div class="section sectionNormal"><h2 class="title_section">Activation and validation</h2><div class="">
        
        
          <a class="link_expandAll" href="#" logginginteractiontypeid="none" data-id="ID0ELBJBBA">Show all</a><div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EFLBJBBA">What is activation?</a></span></span></h4><div class="collapse">
            
            <p class="para">
            Activation pairs your product key with your hardware configuration and helps verify that your copy of <span class="notLocalizable">Windows</span> hasn't been used on more computers than the <span class="notLocalizable">Microsoft</span> Software License Terms allow. For more information, learn about the <a href="http://windows.microsoft.com/en-us/windows7/what-s-the-relationship-between-activation-and-genuine-windows" class="navigationLink" data-id="ID0EDDLBJBBA">
              relationship between activation and validation
            </a> and see <a href="http://windows.microsoft.com/en-us/windows7/activating-windows-7-frequently-asked-questions" class="navigationLink" data-id="ID0EBDLBJBBA">
              Activating <span class="notLocalizable">Windows 7</span>: frequently asked questions</a>.
          </p>
            <p class="para">
            If <span class="notLocalizable">Windows</span> is not genuine, the validation results page will detail why <span class="notLocalizable">Windows</span> was not genuine, as well as instruct you how to quickly and easily resolve the issue. No personally identifiable information is collected. For more information on what information is collected and how it is used, see the <a href="http://windows.microsoft.com/en-us/windows/genuine/privacy-statement" class="navigationLink" data-id="ID0EBBLBJBBA">
                Genuine <span class="notLocalizable">Microsoft</span> software privacy statement</a>.
          </p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EHJBJBBA">What is validation?</a></span></span></h4><div class="collapse">
            
            <p class="para">Validation is an online process that lets you verify that your copy of <span class="notLocalizable">Windows</span> is genuine. Validation is supported for some versions of <span class="notLocalizable">Windows</span>. Validation might be required for your copy of <span class="notLocalizable">Windows</span> before you can get downloads and some updates from <span class="notLocalizable">Microsoft</span>, which are reserved for PCs running genuine <span class="notLocalizable">Windows</span>. <span class="notLocalizable">Windows</span> might also prompt you to run genuine validation if activation is not properly completed. All customers can access security updates using Automatic Updates.</p>
            <p class="para">If your copy of <span class="notLocalizable">Windows</span> fails validation, the validation results page will detail why <span class="notLocalizable">Windows</span> was not genuine, as well as instruct you how to quickly and easily resolve the issue. No personally identifiable information is collected. For details on what information is collected and how it is used, see the <a href="http://windows.microsoft.com/en-us/windows/genuine/privacy-statement" class="navigationLink" data-id="ID0EBDJBJBBA">Genuine <span class="notLocalizable">Microsoft</span> software privacy statement</a>.</p>
            <p class="para">Currently, online validation is supported by all editions of <span class="notLocalizable">Windows 7</span> and <span class="notLocalizable">Windows Vista</span> as well as the following <span class="notLocalizable">Windows XP</span> editions:  <span class="notLocalizable">Windows XP</span> Home Edition, <span class="notLocalizable">Windows XP</span> Professional (excluding <span class="notLocalizable">Windows XP</span> Professional x64 Edition), <span class="notLocalizable">Windows XP</span> Starter Edition, and <span class="notLocalizable">Windows XP</span> Media Center Edition.</p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0ELHBJBBA">What are the most common reasons why Windows might fail validation?</a></span></span></h4><div class="collapse">
            
            <p class="para">There are a few common scenarios why <span class="notLocalizable">Windows</span> running on a PC might be discovered to be non-genuine during validation.</p>
            <ul class="unordered">
              <li class="listItem">
                <p class="para">
                  <span class="ui">Repairs.</span> You might start to see messages on your desktop that <span class="notLocalizable">Windows</span> is not genuine after your PC has been repaired. Validation can fail after a repair because some repairs require reinstallation of <span class="notLocalizable">Windows</span> and during the process, the shop or person repairing your PC used a product key to activate <span class="notLocalizable">Windows</span> that was different than the one used to activate <span class="notLocalizable">Windows</span> when it was originally installed. You might not see notifications that <span class="notLocalizable">Windows</span> isn’t genuine until after you try to download something from the <span class="notLocalizable">Microsoft</span> Download Center that requires validation, and validation fails. To get genuine, re-enter your original product key to properly activate <span class="notLocalizable">Windows</span>.
              </p>
              </li>
            </ul>
            <p class="para">For other scenarios, you'll likely need to buy additional <span class="notLocalizable">Windows</span> licenses to get genuine.</p>
            <ul class="unordered">
              <li class="listItem">
                <p class="para">
                  <span class="ui">1 License = 1 PC.</span> Another common cause of <span class="notLocalizable">Windows</span> validation failure happens when you try to install <span class="notLocalizable">Windows</span> on more computers than your license allows. For instance, if you purchased one copy of <span class="notLocalizable">Windows</span> and installed in on more than one PC, online validation might fail because the product key has already been used on another computer. Normally, the rule to follow for most copies of <span class="notLocalizable">Windows</span> is that only one copy of <span class="notLocalizable">Windows</span> can be installed on one PC.  Go to the <a href="http://go.microsoft.com/fwlink/?LinkId=203439" class="navigationLink" data-id="ID0EBBDDHBJBBA"><span class="notLocalizable">Microsoft</span> Volume Licensing</a> website to learn about what your license allows.
              </p>
              </li>
              <li class="listItem">
                <p class="para">
                  <span class="ui">Counterfeit software.</span> Validation will also fail if you’ve inadvertently acquired and installed counterfeit <span class="notLocalizable">Windows</span>. Because counterfeit can be difficult to detect, the <span class="notLocalizable"> Microsoft</span>‌ <a href="http://go.microsoft.com/fwlink/?LinkId=203425" class="navigationLink" data-id="ID0EFBBDHBJBBA">How to Tell</a> site can help you identify counterfeit software and file a counterfeit software report. Validation failure is also common for counterfeit <span class="notLocalizable">Windows</span> that was purchased either by itself, perhaps from an online auction site, or even installed on a used PC that was purchased online or in-person. Remember to ask the seller to include the original <span class="notLocalizable">Windows</span> disc and the Certificate of Authenticity.
              </p>
              </li>
            </ul>
            <p class="para">
              <span class="notLocalizable">Microsoft</span> has special offers to help you get genuine. If validation fails for <span class="notLocalizable">Windows</span> running on your PC, you can buy genuine <span class="notLocalizable">Windows</span> directly from the validation results page that appears.</p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EFFBJBBA">How do I get additional support with activating Windows?</a></span></span></h4><div class="collapse">
            
            <p class="para">Who to contact for support depends on the way that you purchased <span class="notLocalizable">Windows</span>:</p>
            <ul class="unordered">
              <li class="listItem">
                <p class="para">
                If you bought a new PC with <span class="notLocalizable">Windows</span> preinstalled, then your PC manufacturer can help you with activation or validation issues for <span class="notLocalizable">Windows</span>. <a href="http://go.microsoft.com/fwlink/?LinkId=203440" class="navigationLink" data-id="ID0EBBDBFBJBBA">View a list of contact numbers for manufacturers in your region</a>.
              </p>
              </li>
              <li class="listItem">
                <p class="para">
                If you bought <span class="notLocalizable">Windows</span> separately, such as from an authorized reseller or from a friend, then use the contact numbers provided during the activation process to get additional support from <span class="notLocalizable">Microsoft</span> in your local area.
              </p>
              </li>
            </ul>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EFDBJBBA">Will the validation process work with non-Microsoft web browsers?</a></span></span></h4><div class="collapse">
            
            <p class="para">Yes. You can complete the validation process using non-<span class="notLocalizable">Microsoft</span> web browsers, but you'll validate using the alternate method by running a small executable file. The browser plug-in provides the same <span class="notLocalizable">Windows</span> validation as the ActiveX controls.</p>
            <p class="para">Mozilla Firefox users: Although the instructions for the validation tool executable file say to open or run the file from its current location, Firefox will not present you with either of those options. Instead, save the file to your PC, and then double-click the file to run it. For assistance with technical issues related to browser plugins, see <a href="http://go.microsoft.com/fwlink/?LinkId=203900" class="navigationLink" data-id="ID0EBBDBJBBA">genuine <span class="notLocalizable">Microsoft</span> software diagnostics</a>.</p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EJBBJBBA">What is an ActiveX control and why is it needed for validating Windows?</a></span></span></h4><div class="collapse">
            
            <p class="para">
              <a href="http://go.microsoft.com/fwlink/?LinkId=203441" class="navigationLink" data-id="ID0EZHBBJBBA">ActiveX controls</a> are components used by <span class="notLocalizable">Internet Explorer</span>. These controls, or "add-ons," enhance the browsing experience by allowing animation or helping with tasks, such as installing security updates from <span class="notLocalizable">Microsoft</span> Update or validating genuine <span class="notLocalizable">Microsoft</span> software. The validation processes for <span class="notLocalizable">Windows</span> uses an ActiveX control to check the authenticity of your software. The first time you run validation from <span class="notLocalizable">Windows</span> or request a genuine <span class="notLocalizable">Windows</span> download from the <span class="notLocalizable">Microsoft</span> Download Center or <span class="notLocalizable">Microsoft</span> Update, you'll be asked to install an ActiveX control. The ActiveX controls used by genuine <span class="notLocalizable">Windows</span> validation are signed by <span class="notLocalizable">Microsoft</span> Corporation. If you do not see sufficient evidence of the <span class="notLocalizable">Microsoft</span> signature, you should not download the control. If an ActiveX control does not contain a valid publisher signature, <span class="notLocalizable">Internet Explorer</span> will prompt you with a security warning and prevent you from downloading it to your PC.</p>
            <p class="para">When validation is done for the copy of <span class="notLocalizable">Windows</span> that is running on your PC, a pairing is made between the product key installed on your PC as well as the hardware configuration on your computer. If you validate <span class="notLocalizable">Windows</span> again with the same product key, the validation service does a quick check to make sure that the pairing still matches. This is to make sure that <span class="notLocalizable">Windows</span> or Office is properly activated and not in use on more computers than permitted by the software licensing terms. No personally identifiable information is ever collected by the validation service. <a href="http://windows.microsoft.com/en-us/windows/genuine/privacy-statement" class="navigationLink" data-id="ID0EBFBBJBBA">Read the genuine <span class="notLocalizable">Microsoft</span> software privacy statement</a>.</p>
            <p class="para">If you have trouble running the ActiveX control, you might use the Contact Us link at the bottom of the <span class="notLocalizable">Microsoft</span> Download Center or Genuine <span class="notLocalizable">Microsoft</span> Software webpages to request additional assistance. You might also access the genuine <span class="notLocalizable">Microsoft</span> software diagnostic page for troubleshooting tools.</p>
            <p class="para">
              <span class="ui">Note:</span> ActiveX cannot always be used because some browser security settings and some companies do not allow its use. Because of this, there is an alternate method to validate your software that provides the same functionality as the ActiveX controls. This method involves running a small executable file.
          </p>
          </div></div>
        
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      <div class="section sectionNormal"><div class="">
        
        <p class="para noTextElement">
          <br />
        </p>
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      <div class="section sectionNormal"><h2 class="title_section">Counterfeit software</h2><div class="">
        
        
          <a class="link_expandAll" href="#" logginginteractiontypeid="none" data-id="ID0EFBFBBA">Show all</a><div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EFFBFBBA">How can I report counterfeit software?</a></span></span></h4><div class="collapse">
            
            <p class="para">Software counterfeiting harms unsuspecting people, legitimate businesses, and our economy. If you feel that you might have inadvertently received counterfeit software, or if you have information about a person, business, or online site that might be selling counterfeit software, you can file an online report. The report you submit will be treated by <span class="notLocalizable">Microsoft</span> as confidential. <span class="notLocalizable">Microsoft</span> devotes substantial time and energy to fighting software counterfeiting, and you can be assured that we will take appropriate action in response to your report.</p>
            <p class="para">To file a counterfeit report, visit the <span class="notLocalizable">Microsoft</span>‌ <a href="http://go.microsoft.com/fwlink/?LinkId=203502" class="navigationLink" data-id="ID0EBBFBFBBA">How to Tell</a> website.
      </p>
          </div></div>
          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EDDBFBBA">I inadvertently purchased counterfeit Windows. How can I report the person or business that sold it to me?</a></span></span></h4><div class="collapse">
            
            <p class="para">Counterfeit software harms unsuspecting people, legitimate businesses, and our economy. If you inadvertently purchased counterfeit software, you can help <span class="notLocalizable">Microsoft</span> address this issue by completing a counterfeit report on the <span class="notLocalizable">Microsoft</span>‌ <a href="http://go.microsoft.com/fwlink/?LinkId=203502" class="navigationLink" data-id="ID0EFBDBFBBA">How to Tell</a> website. <span class="notLocalizable">Microsoft</span> is committed to protecting your privacy. To learn more, read the <a href="http://windows.microsoft.com/en-us/windows/genuine/privacy-statement" class="navigationLink" data-id="ID0EBBDBFBBA">Genuine <span class="notLocalizable">Microsoft</span> software privacy statement</a>.
            </p>
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          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EDBBFBBA">What if I receive e‑mail spam offering what appears to be counterfeit Windows?</a></span></span></h4><div class="collapse">
            
            <p class="para">If you receive a questionable offer for <span class="notLocalizable">Microsoft</span> software, you can forward it to <a href="http://go.microsoft.com/fwlink/?LinkId=203896" class="navigationLink" data-id="ID0EBBBBFBBA">piracy@microsoft.com</a>.</p>
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      <div class="section sectionNormal lastElement"><h2 class="title_section">Businesses and organizations</h2><div class="">
        
        
          <a class="link_expandAll" href="#" logginginteractiontypeid="none" data-id="ID0EFBBBBA">Show all</a><div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0ELFBBBBA">How do I activate Windows for my business or organization?</a></span></span></h4><div class="collapse">
            
            <p class="para">Most businesses and organizations with a dedicated information technology professional use volume activation to activate <span class="notLocalizable">Windows</span> within their computing environment. Activation is a simple and required aspect of deployment, which establishes the relationship between the product key and a copy of the software on a device to which the licensing rights are applied. Volume activation is a solution for managing activation in a business or organization's infrastructure for <span class="notLocalizable">Windows 7</span> and <span class="notLocalizable">Windows Server</span> 2008 R2 and later versions. Volume activation lets IT professionals integrate and manage activation as part of the deployment and regular system management while making the computer-user experience transparent.</p>
            <p class="para">You can use any combination of methods to activate PCs, depending on the needs of your organization and network infrastructure, including:</p>
            <ul class="unordered">
              <li class="listItem">
                <p class="para">A local activation service, called Key Management Service (KMS), in your environment.</p>
              </li>
              <li class="listItem">
                <p class="para">A Multiple Activation Key (MAK), used to complete activation directly with <span class="notLocalizable">Microsoft</span>.</p>
              </li>
            </ul>
            <p class="para">The activation methods chosen depend on the needs of the organization and the network infrastructure. For more information about planning a volume activation deployment, see the <a href="http://go.microsoft.com/fwlink/?LinkId=140834" class="navigationLink" data-id="ID0EDDFBBBBA">Volume Activation Planning Guide</a>. Find more information in the <a href="http://go.microsoft.com/fwlink/?LinkId=203434" class="navigationLink" data-id="ID0EBDFBBBBA"><span class="notLocalizable">Windows</span> Volume Activation Center</a> on TechNet (English only).
            </p>
            <ul class="unordered">
              <li class="listItem">
                <p class="para">You need to have a full version of the <span class="notLocalizable">Windows</span> license before applying the upgrade license.</p>
              </li>
              <li class="listItem">
                <p class="para">You can receive MAK keys through MSPP/MAPS, MSDN/TechNet subscriptions, and active volume licensing agreements.</p>
              </li>
              <li class="listItem">
                <p class="para">You can also get their keys (KMS and MAK) at the <a href="http://go.microsoft.com/fwlink/?LinkId=203434" class="navigationLink" data-id="ID0EBBBBFBBBBA"><span class="notLocalizable">Windows</span> Volume Activation Center</a>.</p>
              </li>
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          <div class="section sectionNormal"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EFDBBBBA">How can I help my business or organization get genuine Windows if we have inadvertently purchased counterfeit software?</a></span></span></h4><div class="collapse">
            
            <p class="para">Even with advanced planning, orchestrated deployment, mature management processes, and best intentions, your business might still discover it's using non-genuine and unlicensed software in your computing environments. <span class="notLocalizable">Microsoft</span> offers <a href="http://go.microsoft.com/fwlink/?LinkId=203435" class="navigationLink" data-id="ID0EBDDBBBBA">GGWA licensing solutions</a> to address these scenarios and help your business get genuine.</p>
            <ul class="unordered">
              <li class="listItem">
                <p class="para">Support is available for purchase from either <span class="notLocalizable">Microsoft</span> or a <span class="notLocalizable">Microsoft</span> Large Account Reseller (LAR). Contact your licensing representative to find out more.</p>
              </li>
              <li class="listItem">
                <p class="para">
                  <a href="http://go.microsoft.com/fwlink/?LinkId=203436" class="navigationLink" data-id="ID0EBBDBDBBBBA">Software Assurance</a> can be purchased within 90 days.</p>
              </li>
              <li class="listItem">
                <p class="para">A minimum of five licenses must be purchased.</p>
              </li>
            </ul>
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          <div class="section sectionNormal lastElement"><h4 class="title_section ecTitle"><span class="link_container"><span class="link_image_container"><a class="link_image_a" href="#" tabindex="-1" logginginteractiontypeid="none"><img class="link_image_collapse" src="http://res1.windows.microsoft.com/resources/4.1/wol/shared/images/merged/expcol_imgs.png" /></a></span><span class="link_text_container"><a class="link_collapse" href="#" logginginteractiontypeid="none" data-id="ID0EDBBBBBA">What if I don’t have enough licenses for my business or organization?</a></span></span></h4><div class="collapse">
            
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              To learn more about genuine <span class="notLocalizable">Windows</span> for your business or organization and how to get more licenses, see <a href="http://windows.microsoft.com/en-us/windows/genuine/business" class="navigationLink" data-id="ID0EBBBBBBBA">genuine <span class="notLocalizable">Windows</span> solutions for your business</a>.</p>
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WolLoggingVars._commonLoggerTemplate.setScalar('referrer',document.referrer?document.referrer.substr(0,255):'');WolLoggingVars._commonLoggerTemplate.setScalar('prop14','WOL');WolLoggingVars._commonLoggerTemplate.setScalar('prop13',1);WolLoggingVars._commonLoggerTemplate.setScalar('prop2','en-US');WolLoggingVars._commonLoggerTemplate.setScalar('pageName','en-US/Windows/main/help\x2fgenuine\x2ffaq');WolLoggingVars._commonLoggerTemplate.setScalar('channel','Other');if (typeof (Ms) != 'undefined' && typeof (Ms.Wol) != 'undefined' && typeof (Ms.Wol.Sku) != 'undefined' && typeof (Ms.Wol.Sku.Id) == 'number'){WolLoggingVars._commonLoggerTemplate.setScalar('prop15', Ms.Wol.Sku.Id);}WolLoggingVars._commonLoggerTemplate.setScalar('prop3','Genuine Windows\x3a frequently asked questions');WolLoggingVars._commonLoggerTemplate.setScalar('prop8','FAQ');WolLoggingVars._commonLoggerTemplate.setScalar('prop28','124077');var pageloadLogger=new Wol.Logging.Logger(WolLoggingVars._commonLoggerTemplate,Wol.Logging.LogTypeEnum.PageLoad);pageloadLogger.setScalar('prop13',1);pageloadLogger.log();Wol.Logging.Internal.enableClickThroughLogging();WolLoggingVars._isLoggerReady=true;
Wol.Logging.loggerReadyEvent().raiseEvent();}catch(error){
if (!WolLoggingVars._shouldIgnoreError) {
    throw error;
}
}//]]>
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